Council's income comes from several sources including rates, annual charges, user fees and charges, state and federal government grants and investment returns.  Rates make up 29% of Council's operating income. 
Your rates help us to deliver community services and facilities such as our road network, sport and recreation facilities, environmental protection, libraries, life guards and many more services.

Take a look at our A-Z of Council Services and Your Rates at work pages for more information on what your rates go towards and how you can make the most of the services we provide.

Land Values

Rates are calculated on the land valuation determined by the NSW Valuer General, the statutory independent valuing authority in NSW.As mandated under NSW legislation, Council has a limited number of inflexible rating structures to choose from. All available methods are based to varying degrees on the land value, ie:

  • entirely on the land value of the property (ad valorem)
  • on a combination of the land value of the property and a fixed amount per property (base amount)
  • entirely on the land value, but subject to a minimum amount (minimum rate)

 The NSW Valuer General has recently completed a review of all land values in the Shire.  This review of land values is undertaken every three years with the new values to be used by Council for rating purposes from 1 July 2015.  If you are a ratepayer, you would have already received a new notice of valuation from the Valuer General, advising the new value of your land.  
You can find out more by reading Land Valuations Frequently Asked Questions-(FAQs).pdf

Rating structure for 2015-16

Council's Draft Strategic Plan 2015-2019 details the key services and infrastructure to be delivered to the community and includes the 2015-16 rating structure.  The proposed rating structure for 2015-16 is a $300 minimum rate which is unchanged from 2014-15. Further information is available in the Rates Information Brochure (recently distributed with rate notices) or in the draft Strategic Plan which is currently on public exhibition

Community Ward Forums will be held for residents to discuss the detail of the plan and to ask questions on the following dates:

Thursday 7 May – 9:30am Council’s Civic Centre, 2 Hely Street Wyong
Tuesday 12 May – 6.30pm Halekulani Community Hall, Noela Place Budgewoi
Thursday 14 May – 6.30pm Tuggerah Lakes Community Centre 1 Bay Village Road Bateau Bay

Find out more about your rates

How do I pay my rates? - If you decide to get your bill online you can go into a draw to win an iPad mini.  You can also choose to have instalments deducted from your bank account via Direct Debit.

Special rates and other charges - including Waste Management, Stormwater Management and Water, Sewer and Drainage Charges.

Special Rate Variation (SRV) – information on the IPART approved 6.9% increase in ordinary rates from 2013-14 to 2016-17.

Hardship Assistance - if you are having trouble paying your rates we offer assistance and support to get you back on track.  

Pensioner Rebates - we provide eligible pensioners with rebate off combined rates and domestic charges up to a maximum of $250 per year.

Visit our Rates - Frequently Asked Questions page which contains general information on rates and how they are invested into the community.