How to pay my rates
How and where can I pay my rates?
Direct Debit
You can pay your rates or water usage account by direct debit from your savings or cheque account. Note that Council is only able to accept one Direct Debit arrangement per rates or water usage assessment.
Read about the Direct Debit payment from the 
Direct Debit information sheet (129.93 KB)
Set up direct debit payment for your rates by completing the Direct Debit rates form (135.52 KB)
Set up direct debit payment for water usage by completing the Direct Debit water payment form (135.59 KB)
Use this form to cancel a direct debit arrangement Direct Debit cancellation form (131.98 KB)
Internet
You can pay online via credit card.
If you would like keep track of payments made to Council you can become a registered user of our online system. You can still make payments online if you are not registered, although you will not be able to view previous payments.
BPay
To pay by BPAY there are four steps you need to remember:
- Look for the distinctive BPAY logo on each bill you receive
- Call your phone banking service or log onto your Internet banking service
- Select the bill payment option and follow the simple instructions, ensuring you use the correct Biller Code and the correct 8 digit Customer Reference Number
- Wait for the receipt number
To pay a Wyong Shire Council bill using BPAY please use the biller codes below:
- Rate instalment accounts: 5033
- Water usage accounts: 7583
- Debtors: 24885
Additional information on BPAY can be obtained from the BPAY website.
Phone
To pay your rates or water usage account by Visa or Mastercard phone 1800 226 651.
In Person
You can pay at all Customer Contact Centres in Wyong Shire. These accept cash, cheques, money orders, eftpos, Mastercard or Visa card.
You can also pay at any Australian Post Office branch in Australia, but Credit Cards are not accepted.
Post
When posting your cheque or money order please provide your details, including the assessment number. Cheques and money orders should be made payable to Wyong Shire Council, PO Box 20, WYONG NSW 2259. Allow for postage time.
How can I set up regular payments?
Did you know you can make weekly, fortnightly, four-weekly or monthly payments? Simply download a Direct Debit form or phone our Customer Contact team for assistance.
While Council aims to provide you with flexible payment options, you must still ensure your instalments are paid by the due date.
When are my rates due?
Annual Rates Notices are issued in July. Payment is due in full by 31 August or can be paid in quarterly instalments that are due
- 31 August
- 30 November
- 28 February
- 31 May
If you choose to pay by quarterly instalments, a notice will be issued about one month before each due date
Can't pay your rates on time?
If you are unable to make a payment by the due date please phone our Customer Contact team to make a suitable payment arrangement. Failure to pay or to make satisfactory arrangements can lead to debt recovery action that could affect your credit rating or even result in the sale of your property.
Interest charges
Overdue rates and charges incur interest charges at a rate of up to 11% per annum. To avoid interest charges please ensure your payments are received on or before the due dates shown on your rate notice.
Pensioners
If you hold a current Pensioner Concession Card and you own and live on the property, you may be eligible for a rebate on your rates. If you are not already receiving a rebate and you believe you are eligible then please contact Council on (02) 4350 5555 to discuss.
When rates rebates are approved, they will show on your rate notice as a pension rebate.
In most cases the maximum rebate available on water usage accounts will be $8.74 during 2011-12. Depending on the amount of water you use, you may receive the full $8.74 rebate on your first water usage account or it may be spread over the two water usage accounts issued during the 2011-12 year.
Incentives
Council operates a rate payment incentive scheme with a prize valued at $5000.
You will automatically go into the draw if you have either elected to pay your annual rates in full or by quarterly instalments, using the Direct Debit method, by 31 August.
You will automatically go into the draw twice if you pay your annual rates in full, including all arrears, by the 31 August.