Contact Us

Our promises to you

  • We will make processes easy to follow so you know what to expect at every step.
  • You will have a choice of options when you interact with us.
  • We will communicate honestly, professionally and in plain language.
  • You can expect a friendly, helpful and knowledgeable service from all of our staff.
  • We will listen carefully to your needs and this will guide the information and service we provide.
  • We will make decisions with the best interests of the community in mind.
 


 

How can you contact us?

 

person.png Wyong Shire Council Civic Centre, 2 Hely Street, Wyong, NSW, 2259
8.30am to 5.00pm, Monday to Friday
phone.png 02 4350 5555
envelope.png PO Box 20, Wyong, NSW, 2259
email.png WSC@wyong.nsw.gov.au
web.jpg Web Feedback Form
mob.png Report an Issue using your mobile device
facebook.jpg Facebook
Twitter-logo-2012.png Twitter
trash-can.png For kerbside waste collection, reporting a missed service or damaged or missing bins, please contact Council’s Waste contractor via www.1coast.com.au or 1300 126 278.

You can also visit a Council Service Centre in our Libraries.
 
book.jpg The Entrance
211A The Entrance Rd, The Entrance, NSW, 2261
9:30am - 4:30pm  Mon-Fri
9:00am - 12:00pm  Sat
book.jpg Tuggerah
Westfield Tuggerah, 50 Wyong Rd, Tuggerah, NSW, 2259
9:00am - 5:30pm  Mon-Fri
9:00am - 3:00pm  Sat
book.jpg Lake Haven
Lake Haven Shopping Centre, Goobarabah Ave, Lake Haven, NSW, 2263
9:00am - 5:30pm  Mon-Fri
9:00am - 3:00pm  Sat
10:00am - 2:00pm Sun




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Do you have feedback or would like to lodge a complaint?

We, at Wyong Shire Council, value your feedback. We use feedback to shape the 100+ services we offer the community. If you have a suggestion, feedback regarding our services or staff or would like to lodge a complaint please use any of the methods above.

Don't forget, you're welcome to compliment a staff member. Staff who provide exemplary service will receive awards through our staff recognition program.

 

Our commitment to you

 Every complaint to WSC will be acknowledged as received by phone, mail, email or social media within five business days.

WSC aims to resolve all complaints within 20 working days. If the issue cannot be resolved within 20 working days then the complainant will be kept updated on a fortnightly basis as to the status of the investigation.

 

Confidentiality

All personal details collected by WSC in relation to the complaint will be kept confidential as per the Privacy and Personal Information Protection Act 1998 and will only be used for the purposes of investigating the complaint.

 

Anonymous complaints

WSC will try to resolve anonymous complaints however it may be difficult to effectively resolve the issue and enforce legislation without the ability to collect evidence, witness information and therefore thoroughly investigate.

As far as is possible, action will be taken to resolve the complaint if there is sufficient information within the complaint for an investigation and resolution.
 
 

Referral to external agency

If you remain dissatisfied with the way your complaint has been handled your right to refer your concerns to an external agency, such as the NSW Ombudsman’s office, will be explained to you as well as any other appeal procedures or other legal remedies which may apply.


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Want more information?

You can read Wyong Shire Council's Policy for Complaints and Feedback Management.