Contact Us

How can you contact Central Coast Council?

 

person.png Central Coast Council Offices are located at  2 Hely Street, Wyong, NSW, 2259 or 49 Mann Street Gosford 2250 and are open from 8.30am to 5.00pm, Monday to Friday.
phone.png 02 4350 5555
envelope.png PO Box 20, Wyong, NSW, 2259
email.png ask@centralcoast.nsw.gov.au
web.jpg Web Feedback Form
mob.png Report an Issue using your mobile device
facebook.jpg Facebook
Twitter-logo-2012.png Twitter
trash-can.png For kerbside waste collection, reporting a missed service or damaged or missing bins, please contact Council’s Waste contractor via www.1coast.com.au or 1300 126 278.
envelope.png     DX Mail - 7306 Wyong

You can also visit a Council Service Centre in our Libraries.
 
book.jpg The Entrance
211A The Entrance Rd, The Entrance, NSW, 2261
9:30am - 4:30pm  Mon-Fri
9:00am - 12:00pm  Sat
book.jpg Tuggerah
Westfield Tuggerah, 50 Wyong Rd, Tuggerah, NSW, 2259
9:00am - 5:30pm  Mon-Fri
9:00am - 3:00pm  Sat
book.jpg Lake Haven
Lake Haven Shopping Centre, Goobarabah Ave, Lake Haven, NSW, 2263
9:00am - 5:30pm  Mon-Fri
9:00am - 3:00pm  Sat
10:00am - 2:00pm Sun




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Do you have feedback or would like to lodge a complaint?

We value your feedback. We use feedback to help shape the 100+ services we offer the community. If you have a suggestion or feedback regarding our services or staff or would like to lodge a complaint please use any of the methods above.  To be involved in shaping our new council get involved and Have Your Say on all things relating to the Central Coast.  We value your feedback.

Don't forget, you're welcome to compliment a staff member. Staff who provide exemplary service will receive awards through our staff recognition program.

Our commitment to you

Every complaint to Central Coast Council (CCC) will be acknowledged as received by phone, mail, email or social media within five business days.

CCC aims to resolve all complaints within 20 working days. If the issue cannot be resolved within 20 working days then the complainant will be kept updated on a fortnightly basis as to the status of the investigation.

Confidentiality

All personal details collected by CCC in relation to the complaint will be kept confidential as per the Privacy and Personal Information Protection Act 1998 and will only be used for the purposes of investigating the complaint.
 

Anonymous complaints

CCC will try to resolve anonymous complaints however it may be difficult to effectively resolve the issue and enforce legislation without the ability to collect evidence, witness information and therefore thoroughly investigate.

As far as is possible, action will be taken to resolve the complaint if there is sufficient information within the complaint for an investigation and resolution. 
 

Referral to external agency

If you remain dissatisfied with the way your complaint has been handled your right to refer your concerns to an external agency, such as the NSW Ombudsman’s office, will be explained to you as well as any other appeal procedures or other legal remedies which may apply.


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