At Central Coast Council we are committed to delivering quality customer service.

We realise that sometimes - despite our best efforts, - you may not be happy with a service we have provided you. In other instance, we may have provided you with exemplary customer service that you would like to be recognised. In either case, we encourage your feedback as it allows us to review and make continuous improvements. 

The Customer Feedback Policy and Complaints Handling Procedure provides a framework to ensure any feedback we receive is handled in an appropriate and effective way. It applies to all service complaints, compliments and general feedback received by Council from its customers. 

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